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Organizational Roles Responsibilities and Authorities


Managing Director has assigned responsibilities and authorities for all relevant roles in the company. These are communicated through the combination of the [Org Chart Title] and [Position Description Title]s


Organizational structure of the company shall be as under,



In addition, the following overall QMS responsibilities and authorities are assigned as follows:


Responsibility Assigned To
Ensuring that the management system conforms to applicable standards Managing Director
Ensuring that the processes are delivering their intended outputs Applicable process owner
Reporting on the performance of the management system and providing opportunities for improvement for the management system ISO MR
Ensuring the promotion of customer focus throughout the organization Managing Director
Ensuring that the integrity of the management system is maintained when changes are planned and implemented Managing Director

Planning


Actions to Address Risks and Opportunities

GSPL considers risks and opportunities when taking actions within the management system, as well as when implementing or improving the management system; likewise, these are considered relative to products and services. Risks and opportunities are identified as part of the “Context of the Organization Exercise” defined in, as well as throughout all other activities of the QMS.

Risks and opportunities are managed in accordance with the document [Risk Management Proc. Title]. This procedure defines how risks are managed in order to minimize their likelihood and impact, and how opportunities are managed to improve their likelihood and benefit.


Quality Objectives and Planning to Achieve Them

As part of the adoption of the process approach, GSPL utilizes its process objectives, as discussed in 4.4 above, as the main quality objectives for the QMS. These include overall product-related quality objectives; additional product-related quality objectives may be defined in work instructions or customer requirements.

The process objectives have been developed in consideration that they:


a) be consistent with the quality policy;

b) be measurable;

c) take into account applicable requirements;

d) be relevant to conformity of products and services and to enhancement of customer satisfaction;

e) be monitored;

f) be communicated;

g) be updated as appropriate

Process quality objectives are defined in the minutes of management review as per section 9.3 below.

The planning of process quality objectives is defined in section 4.4. above.


Objective:

1. To Enhance the Customer Satisfaction.

2. Decrease In Rejections.

3. Decrease In Breakdown Time.


Planning of Changes

Changes to the quality management system and its processes are carried out in a planned manner asper the procedure.


Support


GSPL determines and provides the resources needed:

a) to implement and maintain the management system and continually improve its effectiveness

b) to enhance customer satisfaction by meeting customer requirements

Resource allocation is done with consideration of the capability and constraints on existing internal resources, as well as needs related to supplier expectations.